Make a Food Appointment
Do you have an urgent food need? Make an appointment to pick up a cart of food. If you have any questions about how to make an appointment, please follow the instructions below.
Important Information: Food Pick-Ups
Due to high demand, we cannot make food pick-up appointments in person or by phone. If you are unable to make an appointment but have an emergency need for food, please visit us in person for an emergency food box. Each household can receive food one time per month. Click here to see an online directory of food resources in Nashville, provided by Second Harvest Food Bank.
Make Your Food Appointment Here
Appointments are required and must be made two weeks in advance. The best times to look for available appointments are after 7:00 PM on Mondays, Tuesdays, and Saturdays. Each household may schedule one appointment per month. If appointments fill up, please check back the following week for an available appointment. If you have any questions about how to make an appointment, please contact us.
Food Appointment FAQs
1. Why do I need an appointment?
Appointments help us reduce wait times, plan for each household, and make sure we have enough food available to serve everyone as fairly as possible.
2. How do I make an appointment?
Visit our website, register (if you’re a new user), or log in with your email address. Then follow the prompts to schedule your appointment—no password is needed.
3. Do I need a password?
No. Our appointment system is password-free. We’ll send you a secure login link or code by email each time you sign in.
4. What if I don’t receive the email?
Please check your spam or junk folder first. If you still don’t see it, make sure the email address you entered is correct. If you need help, contact us and we’ll be happy to assist you.
5. When are new appointments available?
New appointment slots are released every Monday, Tuesday, and Saturday at 7:00 PM for appointments taking place two weeks later.
6. How often can I schedule a food appointment?
Each household may schedule one food appointment per month.
7. What if all the appointments are full?
Appointments can fill quickly. If you don’t find an available time, please check back the next time new appointments are released.
8. What if I need food before I can get an appointment?
We understand that emergencies happen. Depending on availability, we may have limited walk-in food boxes. You can also find other nearby food resources by visiting: https://www.secondharvestmidtn.org/find-resources/find-food/
9. Can I reschedule my appointment?
Yes. If you need to reschedule, please call (615) 752-5941 ext. 714 or email appointments@thebranchofnashville.org at least 24 hours before your appointment. Appointments may be rescheduled one time. If the rescheduled appointment is missed, you’ll need to book a new appointment.
10. What happens if I miss my appointment?
If you arrive more than 15 minutes late, we may not be able to serve you that day.
If you miss your appointment:
- First missed appointment: We’ll simply remind you of our appointment policy.
- Second missed appointment: You may need to visit as a walk-in for your monthly food appointment, based on availability.
- Third missed appointment: Appointment scheduling may be paused for one quarter. Emergency food boxes may still be available if needed.
We know life doesn’t always go as planned. If illness, transportation, or another emergency prevents you from coming, please let us know. We’ll do our best to work with you.
11. What should I bring?
Please bring a valid photo ID for the person who scheduled the appointment.
If you’re picking up food for someone else, please bring:
- A completed Proxy Form signed by that person.
- Your own valid photo ID.
12. How will I know my appointment is confirmed?
You’ll receive a confirmation email with your appointment date, time, and other important details.
13. Who can I contact if I have questions?
We’re happy to help! Contact us at appointments@thebranchofnashville.org or call (615) 752-5941 ext. 714.
14. What if I don’t have internet access?
If you’re unable to use the online appointment system, please contact us. We’ll do our best to help you schedule your appointment based on availability.
15. Why is there a limit of one appointment per month?
Limiting appointments to one per household each month helps us serve more neighbors fairly and ensures our food resources reach as many families as possible.